Description
\-Provide first-level technical support to internal teams
\-Engage second-level and other support teams to resolve incidents;
\-Monitor incidents until resolution to ensure they are handled within SLAs;
\-Document incidents;
\-Keep customers informed about incident status and progress;
\-Monitor the status and progress of resolution for all open incidents;
\-Escalate to coordination and other levels when incidents reach predefined SLAs;
\-Develop procedures and documents for the knowledge base.
\-Assist in contracting and monitoring maintenance services for IT equipment
\-Monitor contracted and third-party performed services.
\-Organize, archive, and update IT documentation.
\-Availability for occasional overtime
\-Interest in using AI to perform the role
Compensation: R$2\.488,64 \- R$3\.011,26 per month
Benefits:
* Medical assistance
* Dental assistance
* Food basket
* Free parking
* Profit-sharing
* Life insurance
* Meal allowance
Education:
* Currently enrolled in or having interrupted undergraduate studies (Mandatory)
Work location: On-site