Junior Technology Analyst (Corporate Application Support)

Description

Job Summary: Support corporate systems focused on railway and logistics operations, ensuring stability and proposing improvements. Key Highlights: 1. Supporting corporate systems in railway and logistics operations. 2. Handling incidents and performing root cause analysis. 3. Interacting with business areas and proposing improvements. Description: Education: * Bachelor's degree completed or in progress in Computer Science, Information Systems, Engineering, or related fields. Technical Knowledge: * Prior experience in supporting corporate applications, preferably in logistics or industrial environments. * Knowledge of ERP systems, logistics management platforms, or railway operational systems (desirable). * Familiarity with ITIL processes (incident, problem, and change management). * Technical analysis skills, problem-solving ability, and communication skills with non-technical stakeholders. * Proactive, collaborative, and results-oriented profile. Main Responsibilities: * Supporting corporate systems dedicated to railway and logistics operations. * Handling incidents, service requests, and problems, ensuring SLA compliance. * Supporting root cause analysis and proposing definitive solutions to prevent recurrence. * Interacting with business areas (logistics, operations, billing, maintenance) to understand requirements and propose improvements. * Documenting processes, solutions, and technical procedures. * Supporting testing and validation of system fixes and enhancements. * Collaborating with vendors and development teams to ensure application stability. * Monitoring systems and proposing preventive actions to avoid outages. 2512060202191906969