What you will do Responsible for providing active and responsive telephone support, ensuring customer service for a consumer goods company with diverse product lines. Key responsibilities include clarifying customer inquiries, registering requests, resolving issues, and providing information about products and services—ensuring a positive and efficient customer experience. What we expect from you * Experience in Customer Service (Customer Care/Customer Experience/Customer Support); * Strong verbal communication and active listening skills; * Organizational ability and responsiveness in handling customer interactions; * Proficiency in computer applications; * Intermediate English or Spanish is a plus. What we offer * Alelo: Meal OR food allowance; * Health Insurance: Unimed (no monthly fee, with 20% co-payment upon use); * Dental Insurance for dependents – SulAmérica: private care through over 34,000 providers nationwide, with no restrictions on dependency status or dependent’s age. Three plan options available, starting at BRL 22.09 per person per month, with no waiting period. * Bradesco Dental: Dental plan with no monthly fee or co-payment; * Bradesco Life Insurance; * Profit-Sharing Plan (PPR); * Transportation Voucher (optional); * Online English learning via the English First platform; * Wellhub (formerly Gympass) – discounts at gyms and other wellness activities; * Family Care – family support and assistance network, offering specialized guidance for pregnant women, postpartum individuals, parents, caregivers, and topics such as fertility, adoption, special needs, and bereavement; * Univers – discounts at affiliated pharmacies. No cost (monthly fee/co-payment) for employees and dependents; * Capgemini Equilibruim – Health Program offering free access to nutritionists and psychologists for employees and dependents; * Capgemini Club – benefits and discount club covering department stores and e-commerce platforms, restaurants, language schools, travel agencies and products, beauty, health, and wellness services, among many others; * NEXT: learning platform offering courses and certifications in partnership with leading universities and companies such as Pluralsight, Udemy, Harvard ManageMentor, and more. **Hybrid work model: 2 days per week onsite in Campinas, SP.** *We are over 300,000 people across 50+ countries and 120+ nationalities, passionate about helping our clients solve their most complex business and technology challenges—and delivering transformative results.* *As Business Services, we support some of the world’s leading multinational corporations in transforming their business processes across Finance & Accounting, Customer Operations, Human Resources, Procurement, and Supply Chain Management. **All our positions are affirmative action roles for women and persons with disabilities.* Ref. code 368289\-en\_GB Posted on 01 Dec 2025 Experience level Students/Graduates Contract type Permanent Location Campinas Business unit Business Services Brand Capgemini Professional communities Supply Chain