Backup Customer Service Agent

Description

Job Summary: The Meireles e Freitas Group is seeking a Backup Customer Service Agent to provide customer support, resolve issues, and ensure continuity of service during periods of high demand or absence of other agents. Key Highlights: 1. Commitment to human dignity and an inclusive environment. 2. Customer support via phone, email, chat, or in person. 3. Collaboration with the team to improve processes. With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions to companies nationwide! Here, our commitment is to **human dignity**, providing an inclusive and welcoming space for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position for ***Backup Customer Service Agent*** — this is your place! **Responsibilities:** * Provide customer support via phone, email, chat, or in person during periods of high demand or absence of other agents; * Assist in resolving issues and ensure uninterrupted service continuity; * Temporarily replace absent agents (e.g., vacations, leave), maintaining service quality; * Log and track service requests, ensuring accurate information and timely customer updates on request status; * Reduce backlog during call volume spikes, always meeting established deadlines; * Collaborate with the team to identify improvements in service processes and participate in training to enhance service delivery. **Qualifications:** * High school diploma or equivalent; * Prior experience in customer service or similar roles is preferred; * Basic familiarity with CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable. * Driver's License — Category B * Personal Vehicle Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1.937,48 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver's license? Work Location: On-site