SERVICE COORDINATOR

Description

Job Summary: An experienced professional with strong technical insight and team management focus, to lead a large-scale workshop and ensure excellence in after-sales service. Key Highlights: 1. Lead a large-scale workshop focused on excellence and after-sales service 2. Analyze performance indicators, plan activities, and provide technical support 3. Ensure safety and quality standards, and conduct training sessions **Job Description:** ---------------------- Rocester, a company within the Rivesa Group, was established at the invitation of JCB Brasil, with the mission of delivering innovative and efficient solutions in machinery, parts, and services for the JCB construction equipment sector in the state of São Paulo. Rocester \| JCB pursues excellence by reinforcing its core values and principles—responsibility, integrity, innovation, performance, trust, and professionalism—toward its customers, employees, and suppliers. Rocester \| JCB seeks an experienced professional with technical vision and a focus on team management, to lead our large-scale workshop and ensure excellence in after-sales service. RESPONSIBILITIES: \- Analyze workshop performance indicators (productivity, efficiency, utilization) and propose improvement actions; \- Plan and assign tasks among technicians based on competencies and priorities; \- Monitor service targets, reduce waste, and increase value-added output; \- Provide technical support for complex repairs and high-level engineering decisions; \- Ensure compliance with safety and quality standards; \- Conduct technical and motivational training for the team; \- Review reports, estimates, and diagnostics, ensuring accuracy and process agility; \- Maintain relationships with the OEM and technical representatives to drive continuous improvement; \- Lead alignment meetings and ensure smooth workshop operations. Salary: To be negotiated **Mandatory Requirements:** ------------------------------ * Bachelor’s degree in Mechanical Engineering, Mechatronics, or related fields; **Desirable Requirements:** -------------------------- * Specialization in Maintenance Management and Projects; * Knowledge of Lean Six Sigma (minimum Yellow Belt); * Advanced courses in Mechanics and Electronics; * Intermediate proficiency in Microsoft Office; * Active registration with the Regional Council of Engineering (CREA); * Experience in After-sales and Mechanical Workshop Management; * Proven experience leading technical teams and managing fleet performance indicators **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Medical and dental insurance; * Life insurance; * Meal allowance; * Transportation allowance via card; * “Baby on Board” Program including Maternity Bag Kit; * TotalPass **Work Location:** ---------------------- Rocester Jundiaí / SP **Working Hours:** ------------------------ Monday to Friday