**Job Description:** **Company/Work Location:** Vitória \- ES **Working Hours:** Monday to Friday, business hours **Summary Description:** ➡️ Strategically drive improvement and governance of the company’s commercial cycle processes, ensuring operational excellence, regulatory compliance, and continuous enhancement of the customer experience. Lead analyses, support strategic decision-making, guide less experienced analysts, and actively contribute to business sustainability, regulatory risk mitigation, and strengthening the company’s position in the electricity sector; ➡️ Commercial Cycle Management and Governance; ➡️ Strategic Interface and Advisory Role; ➡️ Regulatory Compliance and Electricity Sector Legislation; ➡️ Data Analysis, KPIs, and Reporting. **Requirements:** ✅ Completed undergraduate degree; ✅ Knowledge of processes, customer service practices, and Electricity Sector Legislation for assistant, technical, and analyst positions; ✅ Experience in the commercial cycle of the electricity sector, with emphasis on customer service processes in self-service/digital channels, billing, revenue collection, and delinquency management; ✅ Strong interpersonal skills; ✅ Effective conflict management, particularly negotiation skills; ✅ Proficiency in Microsoft Office suite, with emphasis on PowerPoint and Excel; ✅ Analytical skills desirable; ✅ Knowledge of quality indicators desirable; ✅ Knowledge of data programming (SQL, Python, or equivalent) desirable; ✅ Strong oral and written communication skills; ✅ Proficiency in process automation tools; ✅ Experience in process improvement projects, commercial systems, and regulatory indicators. ✅ Critical analytical ability, systemic vision, and data-driven decision-making capability **Benefits:** ✔️ Meal Voucher / Food Voucher ✔️ Medical Assistance ✔️ Dental Assistance ✔️ Life Insurance ✔️ Transportation Voucher