Volkswagen Group Services is a company of the Volkswagen Group, oriented to work for the Group's companies worldwide. We provide services in the areas of logistics, technology, engineering, quality, commercial services, human resources, communication, and administrative and financial services. We focus on our customers' activities and assume responsibility for carrying them out on their behalf. Volkswagen Group Services was founded in April 2001 in Wolfsburg, Germany, under the name AutoVision and was renamed Volkswagen Group Services in 2018. The new name reflects the Group’s strategic orientation, including its brands and companies. Currently, we have offices in seven European locations. In 2023, we launched South America operations, with our first headquarters in Brazil. **Responsibilities and Duties** **Main Responsibilities:** * Provide direct technical support to VW dealers in Brazil remotely via system, telephone, or video; * Identify technical inquiries from VW dealers in Brazil according to criteria provided by Volkswagen do Brasil; * Escalate technical inquiries to the internal VW technical team, stating the reason for escalation as per criteria provided by VW; * Support the internal VW technical team in research and in creating support videos; * Proactively contact dealers via mobile phone, video call, or video support for technical inquiry cases; * Attend periodic meetings with the internal VW technical team, reporting occurrences during support interactions and technical analyses performed; * Support reverse logistics and separation of replaced parts in cases of research and technical analysis requested by Volkswagen do Brasil; * Evaluate the quality of informational inquiries according to standardized criteria; * Report evaluation results in the standard report; * Enter indicator results into the dedicated system. **Requirements and Qualifications** **Requirements:** * Bachelor’s or technical degree in Engineering or Technology; * Solid knowledge of the automotive industry; * Minimum 3 years’ experience working in vehicle technical assistance; * Knowledge and experience in remote technical support, vehicle diagnosis, and repair; * Technical experience in vehicle diagnosis and repair, preferably of Volkswagen models; * Proficiency in Microsoft Office suite; * Familiarity with Volkswagen do Brasil service systems (e.g., technical support, literature, warranty, parts, etc.) is desirable; * Intermediate English proficiency is desirable. **Additional Information** **Conditions:** * Hybrid work model, requiring physical presence 3 times per week at our office in the Jabaquara district or in São Bernardo do Campo/SP. Volkswagen Group Services is the strategic partner of all companies and brands within the Volkswagen Group. We provide services in the areas of data engineering (IT), engineering, quality, commercial services, human resources, communication, and administrative and financial services. We currently have offices in seven European countries: Germany (headquarters), Spain, Portugal, Poland, Slovakia, Hungary, and the Czech Republic. In 2023, we began operations in South America with our first office in São Paulo.