Since 1966, Nortel has been making history in the MRO (Maintenance, Repair, and Operations) sector and is a national reference in the distribution of electrical materials and PPEs, consistently delivering timely and efficient solutions to companies of all sizes and across all market segments. Join the largest MRO supplies distributor in Brazil. Nortel operates branches nationwide and distinguishes itself from other companies in the industry through its unique purpose: simplifying our customers’ lives. We believe that a company’s success stems from highly qualified, engaged individuals committed to their personal and professional development—and aligned with a greater purpose. Internal Recruitment Requirements: To apply, the employee must not have received any warnings in the past six months, suspensions in the past year, or unjustified absences or leave. They must also have at least six months of experience in their current position, hold a lower-level role, and earn a salary equal to or lower than the posted position’s salary. Please align your participation in the selection process with your supervisor in advance and follow the step-by-step application instructions. Work Location: Campinas – SP Working Hours: Monday to Friday, 8:00 AM to 5:48 PM Responsibilities and Duties: The Digital Solutions Analyst supports and monitors sales processes conducted via digital tools, working closely with internal and external customers. This professional serves as the primary contact for configuration requests, training, performance analysis, Level 1 support, and escalation of Level 2 issues. Additionally, they participate in electronic catalog, EDI, and RPA projects—collaborating with the commercial team and technology departments. * Provide support, assistance, and monitoring of the sales process through digital tools for internal and external customers. * Perform system configuration—including customer, material, and other item registration—in digital tools for internal and external customers. * Conduct training sessions and provide support regarding the use of digital tools, clarifying doubts and guiding both internal and external users. * Participate in projects related to electronic catalogs (e.g., CheckBuy, PunchOut), EDI, and RPA—from requirements gathering through implementation and ongoing support. * Triage incoming requests via channels such as GLPI and others, executing Level 1 tasks (e.g., registrations, configurations) and routing/monitoring Level 2+ requests to Sonepar IT when technical expertise is required. * Analyze and prioritize requests jointly with management to ensure strategic alignment with business needs. * Attend meetings related to digital solutions, supporting the commercial team in presentations, demonstrations, and alignment of customer requirements. * Audit and submit for commercial approval expenses associated with e-procurement transactions (via digital portals). * Track and analyze sales generated through digital channels, including those from quotation pools and hunters (specific contracts). * Evaluate departmental performance using established KPIs, proposing corrective actions and identifying improvement opportunities. Requirements: * Currently enrolled in or holding a Bachelor’s degree in E-Commerce, Marketing, Advertising, or Public Relations * Prior relevant experience Benefits: Medical Assistance, Dental Assistance, On-site Meal, Food Allowance, Transportation Allowance, Life Insurance, WellHub, Profit Sharing Program (PLR); Optum Support Program: In partnership with iFood, offering psychological and social counseling services—free of charge to employees and extendable to family members—accessible via phone contact. Nortel is an equal-opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters an innovative, collaborative, and career-enhancing work environment. All qualified candidates will be considered for employment opportunities based solely on merit, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are affirmative-action positions for persons with disabilities, and your application is especially welcome.**