Training Analyst

Description

Job Summary: Kenlo is seeking a Training Analyst to transform technical content into dynamic learning experiences, empowering customers and internal teams to effectively use our real estate solutions. Key Highlights: 1. Protagonist in the success journey of customers and internal teams 2. Transforms knowledge into real impact 3. Creates dynamic training programs and high-quality educational materials At Kenlo, we drive digital transformation in the real estate market by delivering cutting-edge technology that simplifies operations for real estate agencies and brokers. Our purpose is to provide scalable, secure, and innovative solutions that generate tangible business impact. Our Customer Success team is driven by a deep commitment to fully understand real estate agencies’ needs and deliver strategic support in every interaction. We act as close partners to our customers, ensuring a consistent, seamless experience with Kenlo—one that delivers measurable business results. We are looking for a **Training Analyst** who will be the protagonist in the success journey of our customers and internal teams. This person will be responsible for transforming technical content into dynamic, applicable learning experiences—expanding user autonomy and strengthening team efficiency. **Are communication and pedagogical skills your strengths?** Then here you’ll have the opportunity to turn knowledge into real impact—helping customers and teams achieve even greater results with our solutions. Together, we go further. \#sejaumkenlover **Responsibilities and Duties** **Your purpose here will be:** * Plan, develop, and deliver in-person and online training sessions for users, ensuring each participant understands, applies, and gains autonomy in using our solutions. * Develop educational materials—including manuals, quick guides, tutorials, and videos—that facilitate knowledge access and serve as ongoing support for customers and internal teams. * Diagnose training needs of customers and internal teams, customizing content according to user profiles to increase engagement, reduce recurring questions, and improve tool adoption. * Monitor participants’ performance after training, providing additional support when needed to ensure knowledge retention and optimal use of platform resources. * Collaborate with Support, Sales, Customer Success, and Development teams to align on system strategies and updates—anticipating questions and creating more relevant training. * Participate in industry events and trade fairs, representing Kenlo as a knowledge-sharing reference and contributing to brand strengthening in the market. **Requirements and Qualifications** **What we expect from you:** * Completed or ongoing undergraduate degree in Business Administration, Communications, Pedagogy, Human Resources, or related fields. * Proven experience planning and delivering technical training, preferably in ERP and CRM contexts. * Ability to translate complex concepts into simple, accessible language appropriate for diverse audience profiles. * Strong verbal and written communication skills, combined with organization and pedagogical sensitivity. * Experience developing high-quality educational materials that support learning before, during, and after training. **You’ll stand out if you:** * Have prior experience in the real estate industry, with knowledge of processes such as lead management, proposals, and contracts. * Are familiar with engagement strategies—e.g., Neuromarketing—or other approaches that enhance knowledge retention. * Have experience with adult learning methodologies (andragogy, microlearning, active learning). * Are proficient in multimedia content creation tools (video, e-learning, interactive presentations). **Soft Skills:** * Proactivity in identifying opportunities to improve the learning experience. * Adaptability to adjust training to different contexts and shifting priorities. * Active listening—essential to capture customers’ and teams’ real needs. * Creativity in proposing innovative teaching formats and dynamics. * Flexibility to handle diverse user profiles, challenging scenarios, and concurrent demands. **Additional Information** **By joining our team, we offer you:** * CLT employment contract – 40 hours per week; * Flash Benefits (Meal \| Food); * Remote Work Allowance; * Health Insurance (100% covered by the company for our kenlovers); * Dental Insurance; * Life Insurance; * Gympass (for you and your dependents); * Childcare Assistance; * Workplace Gymnastics. **Here, we value career ownership—so we offer initiatives such as:** * Corporate education program and platform; * Career development tools; * Biannual performance reviews; * Feedback and 1-on-1 practice encouragement; * QI Program – “Who Recommends”; * And other initiatives designed to unlock our kenlovers’ potential. We are Kenlo—a technology company passionate about innovation and the national leader in real estate management systems. We bring digital transformation to brokers and real estate agencies, reinventing how people transact real estate—and impacting thousands of market players. Here, we: * Embrace a culture of ownership and autonomy; * Work as a team and face challenges together; * Believe in the power of data, constantly striving to improve our performance; * Deliver value to our customers and delight our kenlovers. We practice horizontal management, enabling smoother communication and greater accessibility—with fewer hierarchical layers :) **Together, we go further.** \#SejaumKenlover.