2N Technical Support Specialist (Vilhena/RO) - TEMPORARY

Description

Job Summary: A technical support professional for microcomputing and CCTV systems to diagnose, respond to, and resolve service tickets, ensuring maintenance and configuration of systems and hardware. Key Highlights: 1. Diagnosis and resolution of microcomputing and CCTV incidents 2. Preventive and corrective maintenance of hardware and network infrastructure 3. Creation and updating of technical documentation and knowledge base Open, categorize, and prioritize requests, performing diagnosis, response, and resolution of tickets (Incidents and Requests) assigned to second-level support. **Responsibilities and Duties** Investigate / diagnose microcomputing and CCTV incidents and service requests; Execute technical instructions; Notify users when ticket escalation implies changes in their service level; Execute technical instructions remotely; Perform laboratory maintenance activities, including repair of equipment and peripherals; Conduct on-site technical visits for situational analysis of ICT equipment (inspection and inventory), especially computers and peripherals; Record in the Demand Management System details of the actions taken on tickets to maintain a historical record for future reference; Create / Maintain / Update knowledge base documents, support procedures (Scripts), FAQs, etc.; Perform activities related to: support, maintenance, and configuration of Operating Systems, Application Software, and Administrative Software on contract equipment and on authorized users’ personal devices for telework; Create documentation for technical-operational routines; Monitoring procedures; Operation of corporate network infrastructure systems; Preventive and corrective maintenance of hardware (desktops, notebooks, and peripherals) and data network infrastructure; installation and configuration of equipment. **Requirements and Qualifications** **Education:** Completed high school plus a Technical Professional Training course in IT or currently pursuing a higher education degree in IT. **Professional Experience:** Experience in technical support for microcomputing (hardware, software, printers, antivirus); Experience in installation and configuration of application and office software; Experience in installation and configuration of Windows 10; ITIL best practices experience in incident handling is desirable. **Knowledge:** Solid knowledge of Microsoft Windows operating system configurations and repairs, and Microsoft Office tools; Knowledge of assembly and maintenance of microcomputers and notebooks; Knowledge of data networks (cabling, switches, routers, and Wi\-Fi); Knowledge of CCTV circuit maintenance; Basic information security knowledge; Asset management knowledge (equipment intake and dispatch) is desirable; Familiarity with Microsoft System Center computer administration tool, Group Policies (GPO), Organizational Units (OU), and Domain Controls is desirable. **Additional Information** Health insurance: Hapvida, Bradesco Saúde, or Unimed (subject to local availability); Dental insurance: Hapvida Odonto or Bradesco Dental; Meal allowance or food voucher (Alelo); Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefit plan; University partnership discounts; TotalPass; Internal education platform; Moodar platform (therapy platform offering special rates for Lanlink employees) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationship with our people and clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PWD!**