Contract Manager (Facilities Services)

Description

We are seeking a professional with strong leadership skills, strategic vision, and a results-oriented mindset to manage third-party labor outsourcing contracts in facilities services. The role is responsible for ensuring operational excellence, customer satisfaction, legal compliance, and high performance of teams and operations under their supervision. **Responsibilities:** * Manage facilities contracts, ensuring adherence to scope, deadlines, quality, and SLAs. * Coordinate and develop supervisors, ensuring alignment and efficient execution of operations. * Implement and audit operational procedures (POPs), ensuring service standardization. * Monitor performance indicators (costs, quality, productivity) and drive continuous improvement. * Manage staffing schedules, absenteeism, turnover, and team requirements. * Serve as the primary point of contact with clients, leading meetings, aligning expectations, and resolving requests. * Supervise the execution of inspections and operational routines conducted by supervisors. * Respond to critical incidents, coordinating rapid responses and risk mitigation. * Ensure proper administrative management (system transactions, job opening creation, recordkeeping, and controls). * Propose operational and strategic improvements to elevate service quality. **Technical Requirements:** * Completed undergraduate degree (related fields preferred); * **Experience managing outsourced service contracts**; * Solid experience leading operational teams; * Experience analyzing performance indicators and results-based management is a plus; * Driver's license category A or B; * Availability for travel and client meetings. **Behavioral Requirements:** * Strategic leadership and influence; * Assertive communication and institutional demeanor; * Systemic vision and analytical thinking; * Confident decision-making, including under pressure; * Conflict management and negotiation skills; * Results orientation and customer focus; * Proactivity and ownership mindset; * Emotional intelligence and professional maturity; * Ability to develop people and build successors. **If you are interested in this position and wish to join our team, we would love to get to know you!** **Apply now and grow with us!**