Job Summary: We are seeking a professional to ensure the correct execution of internal processes, guaranteeing quality, standardization, and adherence to deadlines, with a focus on continuous improvement. Key Highlights: 1. Real opportunity for learning and growth 2. Safe, welcoming, and collaborative work environment 3. Focus on organization and attention to detail We are looking for a professional responsible for ensuring the correct execution of internal processes, guaranteeing quality, standardization, and adherence to deadlines. **Main Responsibilities:** * Monitor and oversee team routine execution * Verify that processes are being carried out according to defined standards * Identify failures, deviations, and opportunities for improvement * Enforce deadlines and quality in task execution * Create, review, and maintain internal workflows, checklists, and procedures * Develop and monitor key performance indicators (KPIs) * Prepare monitoring and performance reports * Ensure delivery quality to the client **Requirements:** * Experience in process control, internal auditing, or verification * Experience in developing and monitoring key performance indicators (KPIs) * Experience in designing workflows, routines, and checklists Preferred Qualifications: * Experience in accounting, tax, or BPO * Proficiency in Excel / operational controls ? Desired Profile: * Strong organizational skills and high attention to detail * Analytical mindset and sharp critical thinking * Ability to enforce accountability with a professional attitude * Proactivity and a continuous improvement mindset * Aptitude for working with processes and standards * Good communication skills and autonomy **Employment Model:** * **Individual Contractor (PJ)** **What We Offer:** * A **safe, welcoming, and collaborative** work environment * Commuting allowance (for in-person work) * Happy hours and team-building activities * Real opportunity for learning and growth
João Silva
Indeed · HR
João Silva
Indeed · HR
