**Description: Apply quickly by email:** **Responsibilities and desired experience:** **Job Description:** We are looking for a dynamic professional with leadership skills and a focus on excellent customer service to work as a Customer Service Coordinator at a healthcare clinic. The ideal candidate must ensure the operational efficiency of the team, patient satisfaction, and compliance with the institution's quality standards. **Main responsibilities:** Supervise and guide the customer service team (reception, scheduling, and patient support); Ensure compliance with service protocols and standards; Manage work schedules, vacations, and team performance; Monitor productivity, quality, and patient satisfaction indicators; Implement improvements in administrative and service processes; Handle patient incidents and complaints with empathy and effectiveness; Promote training and continuous team development; Ensure integration between technical and administrative departments. **Requirements:** Bachelor's degree in Administration, Hospital Management, or related fields; Proven experience in customer service coordination in clinics, hospitals, or imaging diagnostic laboratories; **Knowledge of hospital management systems (e.g.:** Tasy, MV, or similar); Skills in leadership, communication, and conflict resolution; Ability to work under pressure and focus on results; Organized, proactive, and empathetic profile. **Preferred qualifications:** Postgraduate degree in Healthcare Management or related areas; Experience with quality certifications (ONA, ISO, Joint Commission, etc.). **Benefits:** Transportation allowance; Meal allowance of R$25.00 per working day; Health insurance; Dental insurance; Performance bonus. **Employment type:** CLT **Work schedule:** Monday to Thursday from 08:00 to 18:00 and Friday from 08:00 to 17:00 **Skills:** **Education level:** Bachelor's degree \- Administration \- Completed 2510170202241813794