Store Front Supervisor

Description

Job Summary: The Store Front Supervisor ensures excellence in cash register operations, organization, service quality, and process efficiency while leading and developing teams. Key Highlights: 1. Supervise and guide store front and cashier teams. 2. Ensure excellence in customer service and operations. 3. Support management in people management and development. #### **About the Position:** The Store Front Supervisor is responsible for ensuring excellence in front-end cash register operations, guaranteeing agility, organization, service quality, and process efficiency across store units. They directly develop and monitor Cash Supervisors, Cash Operators, and Baggers, ensuring compliance with the company's operational, service, security, and quality standards. #### **Main Responsibilities:** * Supervise and guide Cash Supervisors, Cash Operators, and Baggers in performing store front activities. * Train, qualify, and monitor the performance of Cash Supervisors, ensuring they are prepared to lead, guide, and develop their teams. * Ensure adherence to customer service standards, promoting an agile, courteous, and efficient shopping experience. * Monitor cash register operations, tracking queues, waiting times, and productivity, implementing actions to maintain smooth service flow. * Ensure correct execution of cash register opening, operation, and closing procedures, as well as replenishment, withdrawals, and reconciliations, per company protocols. * Track store front KPIs, proposing and executing actions to improve results, productivity, and service quality. * Ensure proper functioning of front-end cash register equipment, contacting responsible departments when necessary. * Supervise store front organization, cleanliness, and maintenance, maintaining an appropriate environment for customers and staff. * Develop and monitor work schedules, team distribution, break controls, leave, and vacation planning, ensuring adequate operational staffing. * Support store management in people management, participating in recruitment, onboarding, training, performance evaluations, and team development. * Ensure compliance with internal policies, operational procedures, safety guidelines, and other company directives. * Resolve incidents and handle customer inquiries, seeking prompt solutions while preserving customer satisfaction and company image. #### **Mandatory Requirements:** * Completed high school education. * Prior experience in front-end cash register operations, preferably in supermarket retail. * Experience in leadership or supervision of operational teams. * Ability to train, develop, and manage teams. * Strong communication skills, organizational ability, leadership capacity, and decision-making skills. * Availability to work flexible hours, including weekends and holidays. * Brazilian National Driver's License (CNH), Category B. #### **Desirable Requirements (Advantageous):** * Knowledge of store front KPIs (e.g., cancellations, SKUs per minute). * Experience with POS systems. * Proactivity, organization, and excellent interpersonal communication skills. #### **Benefits:** * Meal Allowance: R$400 * Attendance Bonus: R$150 * Health Insurance * Dental Insurance * Life Insurance * Transportation Allowance * Performance Bonus * Courses and Training * Various Discount Partnerships #### **Work Schedule and Hours:** Monday to Saturday, CLT, Full-time.