**Description:** Are you looking for an exciting opportunity to grow in your career? Join us in a dynamic and collaborative environment where your contribution will make a difference! We’ve created a welcoming space that values idea exchange and continuous development—ideal for those who want to stand out in a team committed to excellence in customer service and problem resolution. Here, you’ll have the chance to work with cutting-edge technologies, enhance your skills, and build meaningful professional relationships. If you enjoy challenges and helping people, join us and become part of a success journey! Your next big opportunity may be just one step away. Don’t miss the chance to transform your professional trajectory! Responsibilities and Duties Provide technical support to users in corporate environments, focusing on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.) and the Windows 11 operating system. Handle and log technical support tickets via ITSM tools, chatbot, and phone. Diagnose and resolve incidents related to Windows operating systems. Provide support for networks, connectivity, and basic troubleshooting. Escalate tickets to higher-level support teams when necessary, ensuring an appropriate resolution workflow. Document procedures and incident updates in the knowledge base. Maintain a high level of user service and satisfaction. Requirements and Qualifications Bachelor’s degree or currently enrolled in an Information Technology–related program. Experience in first-level technical support. Knowledge of Windows operating systems. Fundamental understanding of computer networking (DNS, DHCP, VPN, TCP/IP). Experience with ITSM tools for ticket management. Ability to diagnose and resolve technical issues. Strong communication skills and user-facing support capability. 2512210202551212733