São Paulo, SP Senior About the position: We are seeking a ServiceNow expert to develop, customize, and integrate complex solutions. You will be responsible for creating efficient workflows, implementing advanced automations, and ensuring seamless connectivity between ServiceNow and SAP using App Data Hub and Integration Hub. This is a strategic role contributing to the platform’s scalability, performance, and continuous evolution. Responsibilities: ✔ Develop and optimize workflows within ServiceNow ✔ Implement automations using App Data Hub and Integration Hub ✔ Ensure efficient integration between ServiceNow and SAP ✔ Design scalable, secure solutions aligned with business needs ✔ Customize platform modules and functionalities ✔ Apply best practices for coding, version control, and testing ✔ Perform integrations with enterprise systems using REST and SOAP APIs ✔ Collaborate with technical and business teams to ensure solution quality and continuity Requirements: ✔ Experience in ServiceNow development and customization, especially in ITSM, App Engine, and native solutions ✔ Proficiency in JavaScript, GlideScript, and related frameworks ✔ Experience designing complex, scalable solutions on the platform ✔ Application of best practices for coding, testing, and documentation ✔ Ability to create and customize specific modules in ServiceNow ✔ Experience with REST and SOAP integrations; SAP integration knowledge is desirable ✔ Expertise in ServiceNow App Engine (tables, forms, workflows, and automations) ✔ Experience implementing and customizing ITSM modules (Incident, Problem, Change, Service Catalog) ✔ Knowledge of performance tuning, query optimization, and data management ✔ Hands-on experience with versioning and deployment via ServiceNow Studio and Application Repository Nice-to-have: ➕ Direct experience with deep integrations between ServiceNow and SAP Work model: Remote What you’ll find at Maitha: Individual Development Experience for soft skills, with ongoing support throughout your journey; Well-being management with monitoring of metrics and indicators tracking satisfaction progress; Training sessions, workshops, and meetups to enhance both soft and hard skills; Rewards program with a points-based system and incentives; TotalPass offering numerous plan options and over 250 modalities, including weight training, cross-training, yoga, dance, and much more; And much more!