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At this level, we expect someone who goes beyond operational tasks: you will have the autonomy to work with our franchises and clients, design retention strategies, and identify growth opportunities, acting as a strategic consultant for our clients.\n\n\n\n\n\n**Responsibilities and duties**\n\n* Developing the customer loyalty program;\n* Maintaining successful relationships;\n* Proposing continuous improvement in the Customer Success area;\n* Continuously evaluating existing customers to ensure a positive product experience;\n* Managing and analyzing engagement metrics;\n* Creating and managing success journeys;\n* Formatting department presentations;\n* Conducting brand satisfaction surveys;\n* Regular communication with franchises and partner stores;\n* Analyzing product performance data;\n* Supporting franchises and partner stores with the technical support platform;\n\n\n**Requirements and qualifications**\n\n* Completed degree in Business Administration, International Trade, Marketing, Advertising, Systems Analysis, or related fields;\n* Experience in customer service;\n* Knowledge of customer lifecycle processes such as Sales, Customer Service, Customer Success, and Customer Relationship Management;\n* Strong communication skills;\n* DIFFERENTIALS\n* Knowledge/experience in the luxury market;\n* Basic knowledge in Customer Experience;\n\n**Additional information**\n\n* Competitive compensation based on experience;\n* Additional benefits including health insurance, flexible card, and profit sharing (PPR);\n* Opportunities for career growth and skill development;\n* Dynamic and collaborative work environment;\n* Opportunity to work in a growing company with potential for learning and professional development.\n\n### **About Cinex:**\n\n\nSpecialists in delivering refined design combined with high-standard service. 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Are you ready to deliver results aligned with business challenges?\n\n \n\nThen join the **Randoncorp Team!**\n\n \n\nIf this describes you, we have an opportunity for the position of **Mid-Level Legal Analyst – Litigation at Randoncorp Holding.**\n\n \n\nThis professional will handle diverse business activities, including monitoring and formalizing various organizational operations, coordinating with external law firms to defend the company's interests—both as plaintiff and defendant—in administrative and judicial proceedings, civil, labor, tax, and other cases; working with a state-of-the-art case management system featuring advanced tools (artificial intelligence, prediction, electronic and digital signatures); consolidating provisions and contingencies; supporting the identification of opportunities and mitigation of legal risks; providing guidance to internal clients, among other responsibilities.\n\n \n\nIs this your opportunity? 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