IT Support Assistant - Help Desk

Description

Job Summary: Opportunity for an IT Support Assistant to provide support to branches, the logistics center, and administrative departments, identifying and resolving IT-related issues. Key Highlights: 1. Join the largest pharmacy network in southern Brazil and the 4th largest in the country 2. Opportunities for growth and development within the company 3. A challenging environment for professionals passionate about technology **Join over 24,000 employees of the 4th largest pharmaceutical retail network in Brazil!** Join our team — opportunity for an IT Support Assistant *Are you a technology enthusiast seeking a new, challenging opportunity? We are looking for an IT Support Assistant to join our Help Desk team!* **About Us:** We are the largest pharmacy network in southern Brazil and the 4th largest in the country, with over 24,000 employees across the three southern states: RS, SC, and PR. We are committed to our purpose — "Caring for your health is our mission" — and strive to be recognized for our ability to serve, grow, and share. **Here, you’ll find the ideal environment to develop and grow alongside us!** **Responsibilities and Duties** **Responsibilities:** * Provide support to branches, the logistics center, and administrative departments; * Identify and resolve issues related to IT services; * Address Level I issues according to support manuals in the knowledge base; * Ensure the functionality of IT services. **Requirements and Qualifications** **Requirements:** * Currently pursuing a Bachelor’s degree in technology-related fields; * Availability to work Monday through **Saturday and Sunday**, on rotating shifts; * Availability to work afternoon/night shifts. **Additional Information** **What We Offer:** Meal Allowance (Alelo); Christmas Bonus (Alelo); On-site cafeteria; Transportation Allowance; Unimed Health Plan; Wellhub (Gympass); Dental Plan (Caixa Econômica Federal); Partnership with Higher Education Institutions; English language courses offered on-site or online; Pharmacy discount program; SESC partnership; Childcare assistance and extended maternity/paternity leave (Citizen Company); Newborn kit for maternity or paternity leave; Opportunities for growth within the company. **Come Be Tech With Us!** **São João Pharmacy Network** is the largest pharmaceutical retail network in southern Brazil, the 4th largest in the country, and is currently consolidating its leadership with an aggressive expansion plan. We operate over 1,200 stores across more than 300 municipalities in the three southern states (RS, SC, and PR), with over 23,000 engaged employees dedicated to people’s health. To support this large-scale operation, we operate two modern operational centers located in Passo Fundo/RS and Gravataí/RS, ensuring greater agility and efficiency in our logistics and distribution. **Our Mission**: To enable health and quality of life while guaranteeing business growth and sustainability. **Our Vision**: To be recognized for our ability to serve, grow, and share — valuing people and promoting sustainable health. **Our Values**: Agility, commitment, determination, discipline, teamwork, innovation, resilience, and relentless focus on results. Come develop and grow with us! Accelerate your career at Brazil’s leading southern pharmacy network!!! **\#VemSerSaoJoao**