Description: * Bachelor's degree completed or in progress preferred; * Proficiency in Microsoft Office Suite; * Prior experience managing sales teams and delivering results; * Analytical and strategic mindset; * Sales skills for both in-person and online channels; * Flexible working hours. * Responsible for team management: recruitment and selection, performance feedback, scheduling (creation and oversight), attendance tracking, training, development, daily employee monitoring, and offboarding; * Ensure team compliance with company standards, guidelines, operational procedures, and internal policies; * Conduct regular alignment meetings with the team to communicate performance results and promotional initiatives; * Conduct evaluations with new customers; * Execute direct and repeat sales of laser hair removal packages (in-person/online); * Monitor and deliver all financial and operational results for the unit; * Ensure adherence to the company’s service standards within the unit; * Deliver exceptional customer service: clarify inquiries, handle contract-related matters, etc.; * Monitor Net Promoter Score (NPS) survey results and implement appropriate customer follow-up actions; * Address and resolve customer concerns or questions regarding treatment outcomes, providing assistance and clarification; * Establish partnerships and conduct customer prospecting; * Plan and execute action plans targeting operational KPIs: commercial and clinical; * Ensure proper functioning of equipment and common areas, as well as maintenance of hygiene and cleanliness throughout the unit; * Handle administrative tasks for the unit: report analysis and submission, helpdesk ticket creation, purchase requisitions, inventory management, and third-party vendor oversight; * Monitor and maintain up-to-date documentation required by regulatory authorities. 251204020218644320