Service Coordinator

Description

Job Summary: A professional responsible for defining and monitoring goals, proposing improvement and sales initiatives, coordinating teams and technical trainings, with the aim of ensuring customer satisfaction. Key Highlights: 1. Definition and monitoring of departmental goals 2. Team coordination and technical training 3. Focus on continuous improvement and customer satisfaction * Collaborate with the immediate supervisor in defining departmental goals and objectives; * Monitor monthly the goals established for the department; * Propose actions to achieve goals and initiatives to increase maintenance service sales volume; * Develop a plan for continuous improvement; * Identify, design, and schedule technical trainings focused on maintenance and machine operation for customers and employees; * Coordinate department staff, implementing actions aimed at achieving results and enhancing employee commitment and motivation; Responsible for customer satisfaction and control of productive and non-productive hours. * * Solid knowledge of the service department * Experience in team management * Completed undergraduate degree * Driver's License Category B * Willingness to travel