**Responsibilities:** Provide assistance and support to internal or external users through channels such as e\-mail, chat, or ticketing systems; Record, categorize, and monitor requests and incidents until resolution; Assist in identifying and resolving issues related to systems, hardware, network, or applications used by the company; Guide users on the proper use of technological tools and resources; Escalate more complex issues to specialized technical teams when necessary; Help document procedures, solutions, and user manuals; Collaborate with other departments to ensure continuous improvement of IT services. **Requirements:** Currently pursuing a degree in Information Systems, Computer Engineering, Computer Science, Computer Networks, or related fields; Interest in technology, technical support, and customer service; Strong verbal and written communication skills, empathy, and patience when dealing with users; Basic knowledge of operating systems (Windows/Linux) and Office suite/Google Workspace; Fundamental understanding of networks, internet, and device configuration. **Preferred Qualifications:** Previous experience with customer support or ticketing tools (e.g., Freshdesk, Zendesk, GLPI, Jira Service Desk); Basic knowledge of ITIL or best practices in IT service management; Familiarity with Active Directory, VPN, remote access tools, or ERP systems; Basic knowledge of terminal/shell commands or simple scripts.