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MG, 36520-000, Brazil","infoId":"6438145197145812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Operations Analyst","content":"**Description:** \n\n**To succeed, you must have:** \n\nBachelor's degree in Computer Science, Computer Engineering, Control and Automation Engineering, Software Engineering, Information Systems, or related fields;\n \n \n\nExperience with user support;\n \n \n\nProficiency in Microsoft Office Suite, with focus on Intermediate Excel;\n \n \n\nValid and active National Driver's License (CNH) category B;\n \n \n\nAvailability for occasional travel;\n \n \n\nAvailability to work on-site in Visconde do Rio Branco/MG.\n \n \n\nHere’s how you will contribute to the IT Operations team:\n \n \n\nAttending and resolving tickets escalated by Level 1 Service Desk, either on-site or remotely;\n \n \n\nPerforming troubleshooting activities on hardware, software, network, and operating systems;\n \n \n\nProviding support in the installation, configuration, and maintenance of computers, printers, peripherals, and mobile devices;\n \n \n\nAssisting the infrastructure team in basic tasks such as applying patches and system updates, verifying backups, monitoring network and servers (basic level), and supporting user access and permissions;\n \n \n\nEnsuring that all service requests are thoroughly documented in the Service Desk/ITSM tool;\n \n \n\nEscalating critical or highly complex incidents to responsible teams (Level 3/Infrastructure);\n \n \n\nMaintaining clear and constant communication with users regarding ticket status;\n \n \n\nCollaborating in updating the technical knowledge base and internal procedures;\n \n \n\nSupporting IT asset inventory and equipment movement tracking.\n \n \n\n2510310202231779572","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762980093000","seoName":"it-operations-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-vicosa/cate-help-desk-it-support/it-operations-analyst-6438145197145812/","localIds":"1081","cateId":null,"tid":null,"logParams":{"tid":"6669ba25-91b0-47f7-8146-494e0015c13d","sid":"3002e89f-70db-4951-bb54-ed7bc6136169"},"attrParams":{"summary":null,"highLight":["Support IT operations","Troubleshoot hardware/software","Install/configure IT equipment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Visconde do Rio Branco,Minas Gerais","unit":null}]},"addDate":1762980093527,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"Praça 28 de Setembro, 536, Visc. do Rio Branco - 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Perform maintenance and implement improvements in existing applications. Collaborate with the team in an agile, communicative, and collaborative work environment. 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