Job Summary: We are looking for a curious, organized, and collaborative IT Assistant to provide technical support, perform maintenance, and participate in the company’s technological innovation projects. Key Highlights: 1. Opportunity to work in technical support and IT infrastructure 2. Focus on technological innovation projects and continuous improvements 3. Collaborative environment with growth opportunities **Job Description:** ---------------------- If you are curious, organized, and enjoy technology-related challenges, this opportunity may be for you! We seek an IT Assistant with a collaborative spirit, eagerness to learn, and willingness to contribute to the proper functioning of systems, networks, and company infrastructure. You will join the IT team supporting technical support and infrastructure operations, with the possibility of participating in technological innovation projects. Main Responsibilities: • Respond to Level 1 technical tickets and provide support to internal users; • Install, configure, maintain, and organize IT equipment (desktops, laptops, printers, etc.); • Assist in hardware and software maintenance; • Monitor network configuration, cabling, and basic network devices; • Assist in creating and maintaining user accounts, permissions, and access policies; • Guide employees on best practices for using IT resources and information security; • Update and maintain the inventory of technological equipment; • Document procedures, solutions implemented, and IT routines; • Support the implementation of new systems, infrastructure improvements, and IT projects; • Collaborate with the team to diagnose failures and propose continuous improvements. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree in Computer Science, Information Systems, Computer Engineering, or related fields; Organization, attention to detail, and strong communication skills; Ability to learn quickly, follow technical instructions, and solve problems; Commitment and teamwork spirit. **Desirable Requirements:** -------------------------- Advantages Prior experience in technical support or infrastructure; Basic knowledge of networking (TCP/IP, switches, routers), operating systems (Windows, Linux), and software packages (Office, antivirus, etc.); Familiarity with service desk / ticketing tools; Technical certifications in IT (e.g., MTA, CompTIA, networking) or relevant short courses. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal allowance of R$ 500.00 Company-provided cafeteria with lunch Performance-based bonus Transportation allowance Life insurance Unimed health and dental plan Collaborative environment with growth opportunities **Work Location:** ---------------------- RZ REZZADORI & CIA LTDA **Working Hours:** ------------------------ Monday to Friday, from 7:52 AM to 12:00 PM and from 1:20 PM to 6:00 PM