Processing Agent

Description

Job Summary: We are seeking a Processing Agent to join our Visa and Education Department, providing customer support, reviewing documentation, and assisting with application processes. Key Highlights: 1. Customer service and support for visa and education processes 2. Documentation review and guidance on necessary adjustments 3. Administrative and strategic support to the process manager **About Immi** Founded in 2012, Immi is a pioneer in visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in our Visa and Education Department — a professional who is organized, detail-oriented, enjoys working with processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial instructions required to begin the process, and subsequently outlining application stages; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving required documents, and following up on deadlines to expedite the process; * Conduct preliminary review of received documentation and guide customers on necessary adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for the client’s process; * Prepare application materials, such as checklists, questionnaires, homework assignments, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process\/department KPIs; * Attend company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed bachelor’s degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Experience in customer relationship management; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Experience in document analysis is a plus; * Intermediate English proficiency; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidation of Labor Laws) Working Hours: Full-time position, up to 44 hours per week, Monday through Friday. Salary: R$ 2\.600,00 Benefits: * Meal or food allowance ($28\.99 per working day per month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have a computer and an appropriate space for remote work? * What is your level of English proficiency? Basic, intermediate, or advanced? * Do you have PROVEN experience providing immigration services? Education: * Bachelor’s degree completed (Mandatory) Experience: * Customer service experience (Mandatory) Work Location: Remote