Job Summary: Customer service with a focus on problem resolution, clear communication, and efficient support, ensuring a positive experience across all touchpoints. Key Highlights: 1. Direct involvement in customer retention and satisfaction 2. Focus on quality, organization, and SLA compliance 3. Openness to feedback and continuous learning **About the Company** ------------------- Takeat is a rapidly expanding national startup, recently funded, with ambitious growth and structural development goals. We are a comprehensive ecosystem of restaurant solutions, integrating technology, operations, and data intelligence to simplify our customers’ daily routines and enhance their results. We are currently in an intense phase of building: processes, culture, leadership, and people experience are being shaped now. **Team Mission** ------------------ **Strategic role of the team within the company:** The Customer Service and Support team is responsible for delivering an efficient, solution-oriented, and humanized experience for Takeat’s customers, directly contributing to retention and satisfaction. **Key Objectives:** * Ensure excellence in customer service * Resolve issues swiftly and effectively * Support customers’ day-to-day operations * Strengthen brand relationship and customer experience **Role Mission** ------------------- **Primary objective of the position:** Deliver customer service focused on problem resolution, clear communication, and efficient support, ensuring a positive experience across all touchpoints. **Expected Impact:** * Increase customer satisfaction and retention * Resolve requests swiftly and effectively * Improve customer service experience (primarily via chat) * Contribute to customers’ operational efficiency * **️** **Key Responsibilities** * Provide customer service (primarily via chat) with clarity and speed * Identify, understand, and resolve technical and operational issues * Accurately interpret the customer’s context and needs * Maintain professional, concise, and courteous communication * Log all interactions and service cases in internal systems * Assist with equipment setup and support (e.g., printers) * Collaborate with the team to resolve requests * Follow leadership guidelines and established processes * Prioritize quality, organization, and SLA compliance **✅** **Required Qualifications and Skills** ------------------------------------------------- **Education:** * Completed high school **Experience:** * Prior experience in customer service or technical support **Hard Skills:** * Basic computer literacy (networks, computers, technology) * Experience in customer service * Familiarity with technical support (equipment setup is a plus) * Strong typing and written communication skills (primary channel: chat) **Certifications:** * Not required * **Desirable / Preferred Qualifications** **Additional Experience:** * Experience configuring printers (USB and network) * Experience in technical support or help desk **Complementary Knowledge:** * Basic networking and infrastructure concepts * Experience with customer service systems or CRM **Relevant Soft Skills:** * Clear, concise, and courteous communication ️ * Organization and attention to detail * Proactive problem-solving * Analytical ability * Ability to work under pressure * Conflict management with customers * Openness to feedback and continuous learning **Benefits and Conditions** -------------------------- * R$500.00 flexible card benefit (Flash) * PJ contract and hybrid work model * ️ Totalpass \- For daily mobility * Clude Saúde \- Integrated telemedicine * Certification incentive \- Projects and courses to advance your professional environment * Birthday DayOff
João Silva
Indeed · HR
João Silva
Indeed · HR
