Description: * Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related fields. * Solid experience as a Business Analyst (or in an equivalent role), with proven track record in requirements gathering, process modeling (BPMN and flowcharts), and implementing improvements to optimize workflow processes. * Knowledge of agile methodologies (Scrum, Lean, Six Sigma) and techniques for collecting qualitative and quantitative data. * Strong interpersonal communication skills and ability to align demands between technical and business teams. * Conduct information gathering and document analysis to evaluate existing business processes (sub-processes, tasks, and procedures). * Identify needs and gaps in unmapped processes and procedures, proposing new modeling requirements. * Model, optimize, and redesign existing workflows, ensuring greater efficiency, standardization, and alignment with best practices. * Develop diagrams (BPMN or flowcharts) and process documentation, supporting communication with stakeholders and decision-making. 2510250202201654266