SENIOR INFORMATION TECHNOLOGY USER SUPPORT TECHNICIAN

Description

Job Summary: We are seeking a technical and analytical professional to provide IT support in a corporate environment, delivering both in-person and remote assistance. Key Highlights: 1. Providing ICT support in corporate environments 2. Delivering in-person and remote user support 3. Supporting workstations and basic network infrastructure ### **Senior Information Technology User Support Technician – RS** **Work Location:** Porto Alegre/RS and service regions across the state of Rio Grande do Sul **Employment Type:** Permanent (CLT) **Working Hours:** Monday to Friday | 08:00–12:00 and 13:00–17:00 **Salary:** R$ 2.461,71 **Benefits:** * **Meal Voucher:** YES **Value:** 37.00 **Employee Contribution:** 20% * **Transportation Voucher:** YES * **SESC Membership:** YES * **Life Insurance:** YES **Others:** GoGood ### **About the Opportunity** We are looking for a technically skilled, analytical, and user-focused professional to provide ICT support in a corporate environment, including in-person and remote assistance, workstation and basic network infrastructure support, and incident management using an ITSM tool. ### **Main Responsibilities** * Technical support at Levels 1, 2, and 3; * In-person and remote user support; * Installation, configuration, and updating of software and hardware; * Support for Windows 10 or later and Microsoft Office; * Incident management and tracking via ITSM; * Installation and maintenance of peripherals and IT devices; * Support for videoconferences, events, and technological infrastructure; * IT asset inventory control; * Organization and maintenance of cabling and network outlets; * Adherence to SLAs and best practices in user support. ### **Requirements** * Completed high school education; * Minimum 3 years of experience in technical support/help desk; * Advanced computer literacy; * Proficiency in Windows, Office, and user support; * Basic knowledge of networking, cabling, and crimping; * Technical English; * Willingness to travel and relocate as needed; * Organized, proactive, and strong communication skills. ### **Preferred Qualifications** * Experience with ITSM tools; * Experience in large-scale corporate environments; * Field support and IT asset management experience. ### **Notes** * Availability to work across various units in RS is required; * Remote work is possible upon prior authorization; * This position is intended to replace an employee during their probation period. If you have technical support experience and enjoy direct interaction with users and IT infrastructure, this opportunity may be right for you! Minimum Education Level: High School (Secondary Education) Desired Education: Information Technology, Higher Education Languages: English (Intermediate) Willingness to Travel