Do you enjoy challenges, have an analytical mindset, and seek a company where **innovation, collaboration, and continuous learning** are part of daily routine? Then this position is for you! **Responsibilities:** * Customer support (via phone, WhatsApp, and ticketing system) * Corporate email * Printers * Daily-use applications * Office suite / Microsoft 365 * Resolution of low- and medium-complexity incidents * Basic computer assembly and maintenance * IP, DNS, Gateway * Remote access * User creation and password resets (Microsoft 365 / Active Directory) * Ticket registration and updates in the system * Escalation to Level 2 when necessary * Support for simple deployments and field activities (when requested) **Expected profile** * Strong communication skills * Organizational skills * Willingness to learn and grow * Proactivity * Teamwork * Focus on delivering solutions Employment type: Full-time CLT contract Salary: R$2,500.00 – R$2,600.00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Do you hold a Brazilian driver’s license (CNH) category B? If yes, do you regularly drive?