Support Assistant - N1

Description

Job Summary: Providing customer service and support for the use of the CIGAM ERP system, with emphasis on problem resolution and guidance for optimizing system resources. Key Highlights: 1. Agile and effective support to CIGAM customers 2. Focus on problem resolution and customer satisfaction 3. Support in ERP planning and development activities Assist customers by clarifying specific questions and by managing or resolving issues arising during operation of the CIGAM ERP system, ensuring their satisfaction through relationship management, agile and effective support, aligned with the company’s general policies and planning. **Responsibilities and Duties** * Receive and resolve support requests, focusing on solving the customer’s problem; * Guide customers by addressing their questions and proposing solutions—both product- and service-related—that maximize system resource utilization; * Route support tickets to responsible personnel whenever resolution requires involvement from another department or area; * Support ERP CIGAM planning, development, testing, implementation, and maintenance activities. **Requirements and Qualifications** **Completed or ongoing education:** * Administration, Accounting Sciences, Systems Analysis and Development, or related fields. **Knowledge:** * Prior experience with management software or IT companies; * Experience in customer service; * Technical/conceptual knowledge of ERP systems; * Knowledge of quality management, customer relationship management, and teamwork; * Proficiency in Windows applications (Word, Excel, PowerPoint, Internet, Outlook); * Verbal and written fluency in Portuguese. **Desirable:** * Knowledge of Business Management (Accounting, Tax, and Production Control) **Additional Information** Benefits Meal allowance; Transportation voucher; Wellhub; Corporate University, Development Paths, Career Plan, Training; Investment in professional career through courses and certifications; Health plan assistance; Mental Health and Well-being Programs; Flexible working hours; Profit Sharing Program; Life insurance; Hybrid work model; Equipment provision; Excellent management practices; GPTW award-winning company. **What does success mean to you?** Whatever your answer may be, we believe success is directly linked to happiness and appreciation for everyone. Therefore, we attribute the leadership of all transformation to the more than 1,000 professionals who currently make up the CIGAM team. Our Agents of Transformation are engaged individuals seeking new career challenges and, above all, wishing to make a difference. Professionals who believe that growth only occurs through initiative, flexibility, and passion for what they do. Thus, we have built a determined, innovative, and responsive team—making us one of the companies certified as a Great Place to Work by GPTW since 2008.