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Job Summary: We are seeking a professional for post-delivery technical support, responsible for inspecting units, diagnosing client requests, preparing technical reports, supervising repairs, and managing service tickets. Key Highlights: 1. Opportunity for professional development and skill enhancement 2. Participation in impactful projects that make a difference 3. Serving as the primary point of contact with clients **Description** We are looking for professionals passionate about contributing to excellence in our operations. By joining us, you will have the opportunity to develop and enhance your skills while participating in impactful projects that make a difference. Take the next step in your career! **Responsibilities and Duties** Provide initial post-delivery technical support to clients, scheduling and conducting unit inspections. Diagnose and classify client requests, identifying their origin and the optimal solution for each case. Prepare and present detailed technical reports, including photographic documentation and expert assessments of identified defects. Schedule and supervise repair work execution, ensuring quality, adherence to deadlines, and client satisfaction. Manage technical service tickets through the Mobuss software, keeping all process stages updated. Serve as the primary point of contact with clients throughout the support process, maintaining clear, proactive, and courteous communication. Register requests, purchase orders, contracts, and invoices using the SIENGE software. **Requirements and Qualifications** Completed degree in Civil Engineering; Proficiency in SIENGE.
