Job Summary: Manage operational contracts, security personnel teams, and ensure service quality, with emphasis on preventive actions and continuous improvement. Key Highlights: 1. Operational Contract Management and interface with clients and internal departments. 2. Focus on preventive actions, integrity of people and assets. 3. Development of Security Plans and team management. Join the Yellow Blood Heroes team! Our purpose is to Make the World a Safer Place, and we won’t stop until we achieve it—we are tireless and think positively. Our passion? Caring for everyone—be they customers, the planet, or our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, thereby generating a positive impact on their personal and professional lives. With over 40 years of history, presence in 31 countries, and more than 160\.000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. Our entire history would not be possible without a team of heroes; therefore, we continuously develop specific programs to attract new talent and promote our professionals’ careers through ongoing training and internal growth opportunities. Every day, we strive to deliver innovative security based on the most advanced market solutions. In Brazil, the Prosegur Group operates through three business lines: Segurpro, Prosegur Cash, and Cipher. Experience an excellent journey by participating in a 100% digital selection process, supported by dedicated teams ensuring quality, security, and humanization at every stage! Diversity \& Inclusion at Prosegur Each of us sees the world differently. But one thing must be common to all: respect. We believe that diversity of perspectives and experiences ensures a distinctive work environment! The "We Are All Heroes" Program – Diversity and Respect strengthens and supports our commitment to Respect and Inclusion, while raising awareness and knowledge among all our Heroes. We believe diverse teams can deliver outstanding results and drive our innovative culture forward. Learn about this opportunity at Segurpro and, if you meet the job requirements, APPLY NOW. * This position is open to persons with or without disabilities. If you are a PCD and meet the requirements and are interested, join our Yellow Blood Heroes team and become the protagonist of a success story! **KEY RESPONSIBILITIES:** * Operational Contract Management and communication interface between clients and SegurPro’s internal departments. * Achieve goals and objectives set by the Operations Directorate / Regional Management regarding operational indicators and client service standards. * Focus on preventive actions and support the dissemination and cultural transformation toward prevention and preservation of people’s and assets’ integrity. * Prepare and present managerial and executive reports, performance indicators and KPIs, action plans, and continuous improvement initiatives. * Analyze demands by aggregating information and identifying operational-level solutions. * Identify deviations in operational processes that may impact efficiency, profitability, or costs, optimizing available resources. * Size, assess, train, develop, and continuously support the operational team. * Develop and update Security Plans, Security Diagnostics, Security and Emergency Procedures and Protocols. * Ensure service quality by monitoring, via appropriate controls, the correct execution of defined operational procedures and customer satisfaction levels. * Analyze contractual SLAs and present action plans to mitigate impacts; * Analyze contract costs and propose optimizations in operational processes and procedures aimed at cost reduction; * Coordinate activities of Supervisors’ teams under your responsibility. * Investigate root causes of incidents and suggest preventive and corrective measures; * Drive vehicles. **ESSENTIAL REQUIREMENTS FOR APPLICATION****: * Completed undergraduate degree in Administration, Security Management, or related fields; * Flexible working hours. * Proficiency in Microsoft Office suite; * Experience in Physical Security. * Driver's license, Category B. * Experience in people management and client relationship management. * Experience in operational management. **WORK LOCATION**: OURO BRANCO, CONGONHAS OR CONSELHEIRO LAFAIETE \- MG
João Silva
Indeed · HR
João Silva
Indeed · HR
