**IT Assistant** Provide support and maintenance for the IT infrastructure and corporate systems of Central APC, with a focus on environment stability, user support, ERP Sankhya assistance, and execution of technical routines to ensure business operational continuity. **Key Responsibilities** * Provide **technical support to users**, responding to incidents related to hardware, software, network, printers, and corporate systems; * Assist in **IT infrastructure administration**, including servers, workstations, local area network (LAN/WAN), backups, and access control; * Support **server environment maintenance and monitoring**, whether physical or cloud-based; * Perform basic **Oracle administration and query tasks**, including data validation, data extractions, and reporting support; * Support **ERP Sankhya operations and maintenance**, assisting users, validating master data, operational processes, and integrations; * Record, track, and document **incidents, requests, and solutions**, contributing to standardization of IT processes; * Support continuous improvement initiatives, automation projects, and system enhancements used by Central APC; * Ensure **information security**, adhering to internal policies and IT best practices. **Technical Requirements** * Knowledge of **IT infrastructure** (hardware, networks, Windows operating systems); * Familiarity with or experience in **Oracle** (queries, validations, and reporting support); * Knowledge of or experience with **ERP Sankhya** (a relevant advantage); * Understanding of corporate environments, technical support, and user assistance. **Academic Qualifications** * Completed or ongoing degree in **Computer Science, Information Systems, Systems Analysis and Development**, or related fields. **Behavioral Competencies** * Organization and sense of priority; * Strong communication skills and service-oriented attitude; * Proactivity and willingness to learn; * Ability to work collaboratively in teams; * Commitment to deadlines and delivery quality. **Preferred Qualifications** * Prior experience with **ERP Sankhya**; * Experience in **wholesale, logistics, or distribution** environments; * Basic knowledge of Oracle database or Power BI. Job Type: Full-time, Permanent CLT Benefits: * Medical insurance * Meal allowance * Transportation allowance