PROJECT COORDINATOR

Description

Job Summary: Responsible for ensuring delivery of the contracted service, efficient service management, and customer satisfaction by mobilizing resources and acting as the service/project owner to achieve financial objectives. Key Highlights: 1. Act as service/project owner and maintain inter-departmental relationships 2. Efficiently manage services (high complexity) 3. Master the TOTVS Implementation Methodology **Description** Ensure delivery of the service contracted by the customer or group of customers under your responsibility, by mobilizing necessary resources to achieve established objectives (targeting TOTVS’s financial results), while guaranteeing efficient service management and customer satisfaction. **Responsibilities and Duties** **WHAT YOU WILL DO:** Ensure communication and transparency regarding service and project results and issues to stakeholders through meetings, presentations, and status reports; Act as service/project owner, assuming responsibility and maintaining relationships among involved departments (customers and other TOTVS departments) to enable resolution of project/service issues and address continuous process improvements; Efficiently manage services (high complexity, regardless of size, scope, or product line), ensuring adherence to agreed timelines, costs, and scope (managing revenue, costs, and expenses), as well as proactively identifying and mitigating risks; Identify and develop potential successors, transferring technical knowledge, conceptual understanding, and management tools; Collaborate closely with the commercial team to ensure structured project management, negotiations, and opportunity development; Maintain a sharp focus on results versus cost (ROL, Margin, EBITDA) using project management tools (PSA); Adopt a commercial approach to offer customers new service solutions, ensuring continuous new-service revenue generation at the customer site; Ensure achievement of targets, guaranteeing team productivity (time tracking), NPS, and project margins; Master the TOTVS Implementation Methodology, ensuring accurate delivery, proper project documentation, and fulfillment of the contracted scope. **Requirements and Qualifications** **WHAT WE EXPECT FROM YOU:** Completed undergraduate degree; Planning and organization skills—ability to define scope, schedule, resources, and budget. Risk management—identify, analyze, and mitigate risks. Knowledge of PMBOK methodologies. Stakeholder management—communicate, align expectations, and manage interests. Cost control—monitor budget and perform forecasting. Quality management—ensure deliverables meet requirements. Proficiency in MS Project and Excel. Willingness to work in a hybrid model.