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Job Summary: A benefits management company is seeking a Senior Benefits Analyst to handle customer service, access management, scheduling, clarifications, and billing for insurable benefits. Key Highlights: 1. High-standard service to beneficiaries 2. Password and appointment management 3. Clarifications regarding reimbursement processes and contractual rules A benefits management company is seeking a Senior Benefits Analyst in Niterói. **Responsibilities:** Deliver high-standard service to beneficiaries of SME client portfolios, clarifying questions about insurable benefits. Manage beneficiary and responsible party login credentials for operator portals and internal systems. Schedule appointments and provide guidance on using the accredited health and dental networks. Provide clarifications on reimbursement processes, co-payments, waiting periods, and plan contractual rules. Perform billing activities and verify billing information related to insurable benefits. Register, update, and process beneficiary records in the company's systems. Guide beneficiaries and HR departments on accredited networks, coverage, and procedures. Record all interactions—including service requests, inquiries, and follow-ups—in systems and spreadsheets to ensure full history and traceability. Position based in Rio de Janeiro / RJ. Previous experience as a Compensation Analyst, Benefits Specialist, Benefits Coordinator, or Compensation Analyst may indicate suitability for some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Food Voucher * Health Insurance * Dental Insurance * Life Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid — Hybrid work model. * Candidates from São Gonçalo, Rio de Janeiro, or Duque de Caxias are also eligible for this position. * Duration: Full-time * Working Hours: To be determined.
