Operations Assistant

Description

Job Summary: The professional will be responsible for customer service, quality control, post-service follow-up, and KPI development, within a team that inspires and transforms. Key Highlights: 1. Customer service and quality monitoring 2. Development and monitoring of KPIs and results 3. Opportunity to join a team that inspires and transforms WE WANT YOU ON OUR TEAM! We are proud to say that we are part of a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s growth and evolution. To fulfill our mission, we seek individuals who take genuine pleasure in serving others and who inspire and transform. Here at our company, our mission is to inspire care at every moment — meaning we respect and promote diversity and inclusion across all positions. JOIN ZELO GROUP! Please note that all our job openings are open to people with disabilities (PcD). **Availability to work on a 12x36 shift schedule, with openings available for both day and night shifts.** YOUR RESPONSIBILITIES: * Customer service; * Quality level control and monitoring; * Development and monitoring of post-service actions; * Evaluation of service quality; * Real-time monitoring of service processes; * Development, monitoring, and reporting of KPIs and results. REQUIREMENTS: * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in telemarketing; **Availability to work on a 12x36 shift schedule, with openings available for both day and night shifts.** DOES THIS POSITION ALIGN WITH YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) Details provided during interview