Description
Job Summary:
Professional responsible for monitoring and managing operations, developing reports, ensuring service quality, and supporting departmental activities.
Key Highlights:
1. Monitor discrepancies and propose corrective actions
2. Develop managerial reports and analyses
3. Participate in quality and continuous improvement programs
* Monitor material discrepancies and propose corrective actions.
* Prepare, update, and monitor area operational indicators and workflows.
* Develop managerial reports and analyses using Excel, Power BI, and other corporate systems.
* Monitor and ensure compliance with SLAs for services provided to customers.
* Support the supervisor in tracking departmental activities and daily performance control.
* Provide effective support to Business Units, customers, and other company departments via phone, e\-mail, help desk, and internal systems.
* Support external customer audits by providing information, evidence, and technical assistance.
* Ensure accurate registration, analysis, and updating of logistics information.
* Participate in quality and continuous improvement programs according to ISO 9001, SASSMAQ, and internal standards.
Location: Santa Luzia \- MG
\*\*\*Positions also open to persons with disabilities (PCD)\*\*\*
Minimum Education: Bachelor's Degree
Personal vehicle required
* Life insurance
* Medical assistance
* Dental assistance
* Gympass
* On-site meal
* Attendance bonus
* Transportation allowance
* Shuttle service