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Job Summary: Active and responsive customer service, focusing on humanized collections, cancellation retention, and commercial process organization. Key Highlights: 1. Active and responsive customer service 2. Humanized and organized collections 3. Support in customer retention and process organization **Main Responsibilities:** • Handle active and responsive customer service • Contact delinquent customers (humanized and organized collections) • Support the cancellation process by understanding reasons and seeking retention where possible • Update and organize information in system/CRM • Assist the commercial coordination team with administrative routines of the department • Monitor basic metrics (cancellations, delinquency, follow-up returns) • Ensure organization, clarity, and standardization of commercial processes
