Sales Assistant

Description

Job Summary: Responsible for providing operational and administrative support to the sales department, ensuring information organization, customer service, system updates, and direct support to the sales team to increase sales efficiency. Key Highlights: 1. Support the sales department to enhance sales efficiency. 2. Improve customer experience and strengthen business relationships. 3. Ensure agility and quality in customer service. Responsible for providing operational and administrative support to the sales department, ensuring information organization, customer service, system updates, basic data analysis, and direct support to managers, supervisors, consultants, and representatives. **Support the sales department to enhance sales efficiency, improve customer experience, and strengthen collaboration among sales, operations, and branches.** Your role ensures agility and quality in customer service, accuracy of commercial information, process organization, and fundamental support for revenue growth and reduction of errors in the customer journey. * Provide customer service across multiple channels; * Maintain commercial systems and platforms up to date; * Provide direct support to managers, supervisors, consultants, and representatives; * Support pre-sales and post-sales activities; * Monitor basic commercial performance indicators; * Participate in proposal development and follow-ups; * Support VIP and critical customers, analyzing delivery performance; * Maintain communication between sales, operations, and branches; * Assist in producing and updating commercial materials and campaigns. + Make calls, send emails, and interact with new leads for pre-qualification; + Update commercial platforms (SSW, SAC Flow, CRM, Check List Fácil, etc.); + Provide customer service via phone, email, WhatsApp, SacFlow, and other channels; + Execute post-sales for assigned VIP customers; + Conduct simple analysis of customer and delivery performance data; + Accompany in-person commercial visits with consultants; + Support commercial proposal development and conduct follow-ups; + Support the team in analyzing indicators such as deliveries, damages, exchanges, and shortages; + Produce basic sales and service reports; + Support commercial campaigns and marketing initiatives when requested; + Assist in producing commercial materials and liaising with suppliers (promotional items, brochures, etc.); + Participate in innovation and commercial improvement projects as assigned. - Completed High School education. - **Preferred:** Technical or undergraduate program in progress in Administration, Marketing, Logistics, Sales, or related fields. + Prior experience in customer service, commercial support, or administrative roles will be considered a plus.