RECEPTIONIST - COLIDER

Description

Job Summary: A professional responsible for customer service, performing patient registration, appointment scheduling, test result delivery, as well as administrative and financial support. Key Highlights: 1. Prompt and satisfying customer service 2. End-to-end management of the appointment and test result delivery process 3. Administrative and financial support, including invoices **Key Responsibilities:** Customer service. **Expected Outcomes:** Prompt service \| Customer satisfaction Qualifications **Education:** Completed High School **Course:** Basic Computer Skills **Technical Knowledge:** Microsoft Office Suite Typing Patient registration; verification of test requisition forms. Providing customer service, verifying requisitions/authorizations, personal identification documents, health insurance authorizations, and directing patients to sample collection. Handling telephone calls, WhatsApp messages, and emails. Scheduling tests and advising patients on required preparations. Distributing collection containers for tests. Scheduling and verifying home-based sample collection appointments. Printing and delivering test results. Receiving payments for private consultations and issuing payment receipts. Preparing invoices, receipts, and other documents, and forwarding them to patients, companies, and responsible parties – Finance & Others. Requesting supplies from the warehouse department. Sending messages to partner companies.