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Here, we value quality of life, professional development, and the security of our employees.\n \nDiscover some of the differentiators that make TP an outstanding place to work:\n \nProfessional Development\n \n* Language Program: available to all employees.\n \n* Internal Promotions: we encourage growth from within!\n \n* JUMP Career Path Program: in just 3 months, you can take your next career step.\n \n* Educational Partnership Program: discounts of up to 50% to support your development.\n \nFinancial Benefits\n \n* Differentiated Profit-Sharing Bonus (PLR) — we recognize and reward your performance.\n \n* Meal Voucher and Food Allowance.\n \n* Fuel Allowance (for overnight shifts).\n \n* Bullla Card: salary advance and payroll-deducted loans.\n \n* Life Insurance and Funeral Assistance: peace of mind for you and your family.\n \nHealth & Quality of Life\n \n* TotalPass: quality-of-life program with access to a network of gyms.\n \n* Health Insurance including dependents — we care for those you love.\n \n* Daycare Assistance: coverage until the child’s 60th month, supporting parents.\n \n* Quality of Life Program: physical, mental, social, and financial wellbeing.\n \nAll our job openings are inclusive and extended to People with Disabilities. 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Jaguarari, 1106 - Barro Vermelho, Natal - RN, 59030-500, Brazil","infoId":"6486142537625712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Coordinator | Contact Center","content":"When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that win over Brazil year after year?\n\n \n\nToday, we are more than 30,000 possibility creators spread across the entire national territory, working in diverse areas to build **the Fashion that inspires Brazil.**\n\n \n\nIn addition to our 430+ stores under the Riachuelo, Casa Riachuelo, Fan Lab, and Carter’s brands, we count on teams from **Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm, Midway**, plus many other areas working together within an integrated business model that ensures we remain **unique** in the Brazilian market.\n\n \n\nWe work with **fashion** to generate **positive impact** directly in our country and **we love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence.**\n\n \n\n**“Our Contact Center team** is seeking a **Coordinator** to ensure excellence in customer service, demonstrating an owner’s mindset, a people-focused approach, and a forward-looking vision to strengthen and evolve our operations. This is the ideal opportunity for those who thrive in dynamic environments, focused on excellence and surpassing targets—contributing to Riachuelo’s future and further driving **the Fashion that inspires Brazil.”**\n\n \n\nPlease remember: our opportunities are open to everyone. At Riachuelo, you’ll find a diverse environment grounded in respect and empathy, where we care for our employees.\n\n \n\n**Responsibilities and Duties** **The role’s challenges include:**\n\n \n\n* Leading customer service teams to ensure efficiency, productivity, quality, and operational discipline;\n* Monitoring and analyzing key performance indicators (NPS, CSAT, AHT, SLA, adherence, productivity, and quality), proposing continuous improvement initiatives;\n* Ensuring process governance by identifying opportunities and guaranteeing operational consistency;\n* Adopting a strong customer experience mindset, ensuring interactions reflect our core values;\n* Developing the team by fostering engagement, professional growth, and well-being;\n* Making decisions with an owner’s mindset, directing resources responsibly and strategically;\n* Aligning operational needs with corporate strategies, bringing a forward-looking and innovative perspective;\n* Promoting clear communication and alignment with various internal departments and stakeholders.\n\n \n\nYour profile will be evaluated during the selection process.\n\n \n\n**Requirements and Qualifications** **It is highly important that you have and/or know:**\n\n \n\n* Completed undergraduate degree (postgraduate studies/MBA is a plus);\n* Minimum 2 years’ experience in coordination (preferably within an in-house contact center);\n* Experience managing KPIs (AHT, SLA, NPS, abandonment rate);\n* Experience with CRM tools and telephony systems;\n* Customer-centric mindset and ability to review and improve processes;\n* Human-centered leadership, focused on development and caring for people;\n* Ability to anticipate scenarios, identify risks, and implement structural improvements.\n\n \n\n**Additional Information** **What benefits do we offer?**\n\n \n\n* Medical Assistance*;\n* Childcare Assistance*;\n* Profit and Results Sharing Program*;\n* Career Development Plan;\n* Meal or Food Allowance;\n* Transportation Allowance;\n* PetLove;\n* Wellhub;\n* Medication Assistance Plan;\n* Group Life Insurance (opt-in);\n* Discounts at universities and language schools;\n* Discount on dental care services;\n* Discounts on purchases using the Riachuelo Card.\n\n* After hiring, please verify details regarding the current collective bargaining agreement/policy.\n\n \n\n**Additional Information:**\n\n\n* **Workload:** 220 hours/month\n* **Working Hours:** To be defined;\n* **Employment Type:** CLT (permanent contract);\n* **Work Location:** RCHLO Contact Center, Natal – RN.\n\n \n\nTo learn about all our benefits, visit **www.riachuelo.com.br/carreiras**\n\n \n\nInterested? 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Then join us!\n\n\nWe’ve created a Gentil environment where all employees are encouraged to live their life’s purpose, sharing their talents in a dynamic setting, learning from one another, and fostering intrapreneurship through creativity and innovation.\n\n\nThe projects developed by the People & Culture area are designed to foster the essential connection among People, Culture, and Strategy, thereby driving Gentil Negócios’ results.\n\n\nThe selected professional will work within the Culture and Performance team, under the People & Culture Directorate.\n\n\nIf you are: a proactive, driven professional with a results-oriented mindset and a passion for continuous learning, Gentil Negócios is the place for you! \\#VemSerGentil\n\n\n**You at Gentil:**\n\n\n* Monitor culture-strengthening initiatives and identify opportunities for improvement;\n\n\n* Support the development of endomarketing actions aimed at employee engagement;\n\n\n* Work on Internal Communication, developing and maintaining official communication channels in accordance with the Communication Plan;\n\n\n* Produce texts, audio, videos, and other materials as needed for Internal Communication;\n\n\n* Propose, plan, implement, and monitor periodic initiatives promoting workplace well-being;\n\n\n* Assist in executing post-Performance Evaluation action plans, particularly regarding company culture;\n\n\n* Build partnerships with organizations, companies, and communities.\n\n\n**Here are the skills we need you to have:**\n\n\n* Bachelor’s degree in Business Administration, Advertising and Public Relations, Human Resources, Journalism, or related fields\n\n\n* Microsoft Office Suite – Intermediate level\n\n\n* Experience with Canva Pro\n\n\n* Creativity and innovation\n\n\n**Knowledge that sets you apart:**\n\n\n* Public speaking and communication\n\n\n* Critical thinking and prioritization skills\n\n\n* Analytical abilities and capacity to develop action plans\n\n\n* Project management and agile methodologies\n\n\n**Why join Gentil:**\n\n\nTogether, we’ll fulfill our purpose of inspiring people—because work and entrepreneurship generate prosperity and transform realities.\n\n\nAt Gentil Negócios, your leadership makes things happen!\n\n\n**Want to learn more about what it’s like to work at Gentil Negócios?** Follow our daily life, challenges, and achievements on our social media channels:\n\n \n\nhttps://www.gentilnegocios.com.br/\n\n\nhttps://www.linkedin.com/company/gentilneg%C3%B3cios/mycompany/ \n\n \n\nhttps://www.instagram.com/gentilnegocios/ \n\n \n\nhttps://www.youtube.com/@GentilNegocios\n\n\nhttps://www.tiktok.com/@vemsergentil?\\_t\\=8iOy3H2RVdm\\_r\\=1\n\n\n\\#VemSerGentil\n\n\n**As a Gentil employee, you’ll enjoy:**\n\n\nCareer Development Plan / Opportunity to participate in our internal Trainee Program\n\n\nProfit and Results Sharing\n\n\nUniversity tuition discounts\n\n\nExclusive discounts at O Boticário and Quem disse, Berenice? stores\n\n\nTotalPass (discounts on gyms and psychological consultations)\n\n\nBirthday Day Off + Birthday Gift Card\n\n\nDental Plan\n\n\nMeal and Transportation Allowance (Flexible Benefit)","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766727536000","seoName":"intern-endomarketing-and-internal-communication-internship-gentil-business-natal-rn","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-vera-cruz3/cate-other25/intern-endomarketing-and-internal-communication-internship-gentil-business-natal-rn-6486112469005012/","localIds":"328","cateId":null,"tid":null,"logParams":{"tid":"48a4f74f-0550-4abc-80ae-c50d761128b2","sid":"32aa0eef-5a58-42d7-86af-b7e4ea17dcd3"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Natal,Rio Grande do Norte","unit":null}]},"addDate":1766727536640,"categoryName":"Other25","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"R. 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We provide a **Health Insurance/Dental Plan.**\n \n\nAnd your **fitness**? Covered by **Totalpass.**\n* It’s your **birthday?** We offer a special **gift card** and **one day off** to celebrate.\n* Craving a **snack** or need to do your **monthly grocery shopping?** Our flexible **Meal/Voucher Allowance** via **Alyment** puts you in control.\n* Who doesn’t love a **discount?** We offer **in-store discounts for our employees.**\n* **We empower your knowledge:** How? Through a **career development plan** and **university tuition discounts**, designed to support both your personal and professional growth!\n\n**Interested?**\n\n\nApply for this position. Together, we’ll fulfill our purpose: inspiring people for whom work and entrepreneurship generate prosperity and transform realities.\n\n\nWant to learn more about what it’s like to work at Gentil Negócios? 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Then this opportunity is for you!\n\n**#JoinTP**\n\n **Responsibilities and Duties:** Relationship management, complaint handling, statement inquiries, and card activation, including services such as: credit support; debit support; document verification; card management; card integration; and retail support.\n\n **Salary:** R$1,527.12 + Benefits + Career Development Plan\n\n\n**Working Hours:** Between 5:00 AM and 9:00 PM\n\n**Schedule:** 5 days on / 2 days off – Rotating days off | **Shift:** 8h12\n\n**Work Mode:** In-person | **Work Location:** Parnamirim – RN\n\n **What We’re Looking For (Requirements):**\n\n\nMust be of legal age;\n\n\nHigh school diploma completed;\n\n\nAvailability to work at the Parnamirim – RN campus;\n\n\nStrong argumentation skills.\n\n **At TP, well-cared-for people deliver extraordinary results!**\n\n\nWe are a market reference when it comes to benefits—and for good reason. 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Apply now!**\n\n \n\nThe world’s largest independent McDonald’s franchise. We employ over 60,000 people across Brazil and rank among the country’s top job creators—fulfilling the dream of formal employment for countless young people. Our secret ingredient is our people. And since you’ve made it this far, why not explore our opportunities? Here’s why you should join our team:\n\n ***Live Our Purpose***\n\nMany stories, shaping history together. Many stories united by one great purpose: To turn every day into an opportunity to nourish people and build dreams.\n\n ***Culture of Service***\n\nWe value a workplace where everyone feels welcome—regardless of race, gender, sexual orientation, or any other characteristic. 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At Riachuelo, you’ll find a diverse, respectful, and empathetic environment where we care for our RCHLOVERS.**\n\n **Responsibilities and Duties** **The role’s key challenges are:**\n\n* Performance and Cost Analysis: Analyze transportation costs, identify improvement opportunities, and develop reports and dashboards with performance indicators (KPIs) to support management decision-making.\n* Planning and Route Optimization: Plan and execute delivery routing to ensure punctuality and safety while optimizing resources and costs.\n* Process Management: Document processes, conduct internal audits, and drive continuous improvement, ensuring compliance with company policies.\n* Team Support: Provide operational and technical support to the team, guiding them on more complex analyses and helping resolve bottlenecks and operational issues.\n* Cross-Functional Collaboration: Interact with other internal departments and external suppliers to ensure alignment and smooth logistics chain operations.\n\n \n\n**Requirements and Qualifications** **It is highly important that you have and/or know:**\n\n* Intermediate Microsoft Office proficiency;\n* Experience in the transportation field;\n* Technical expertise in data analysis using Power BI and Python;\n* Education: Engineering-related fields, Business Administration, or related disciplines;\n\nAvailability to work rotating shifts (5x2 schedule) during business hours.\n* \n\n \n\n \n\n**Additional Information** **It is highly important that you have and/or know:**\n\n* Shuttle service;\n* Health insurance;\n* Dental insurance;\n* On-site cafeteria;\n* Parking;\n* Store discounts;\n* Educational partnerships;\n* Flexible benefits card;\n* Life insurance;\n* Gympass;\n* Profit-sharing program (PLR).\n\n \n\nWhen you think of Riachuelo, you think of our stores—right? 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