Description
Job Summary:
Provide comprehensive support to ERP system users, manage incidents, monitor operations, and contribute to the knowledge base to ensure continuous system operation and improvements.
Key Highlights:
1. Comprehensive ERP user support across multiple channels
2. Incident registration, tracking, and resolution
3. Creation and updating of knowledge base and training materials
**Job: ERP User System Support**
**Work Mode:** On-site
**Job Description:**
Provide user support for the system, clarify doubts, and deliver information to ensure continuous system operation.
**Job Responsibilities:**
* Provide comprehensive ERP user support through simultaneous assistance across multiple communication channels.
* Register and track incident progress to ensure resolution.
* Monitor and follow up on daily incidents and operations, ensuring compliance with support procedures.
* Conduct user training sessions, clarify doubts, and ensure teams understand system functionalities.
* Contribute to the creation and updating of the knowledge base, including manuals, procedures, and FAQs, for both internal use and customers.
* Develop deep understanding of system usability and collect customer feedback for continuous improvements.
* Understand and comply with LGPD policies regarding data handling.
* Perform other duties inherent to the position.
**Desirable Qualifications:**
* Technical or higher education degree in Computer Networks, Computer Science, Information Technology, or related fields;
* Knowledge of programming logic.
Full-time
Onsite
Natal,Rio Grande do Norte
