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We are digital, hyperconnected, and from wherever we are, we put into practice every day one of the values deeply rooted in our culture: \\#collaboration.\n\n **Innovation to develop the future**\n\n\nSpread is an innovation company with 41 years of history, offering comprehensive solutions in technology and digital business. Currently, we have a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, as well as Artificial Intelligence solutions development, and SAP and S/4HANA consulting and implementation. We operate with a customer-centric approach, where customer experience is a priority and guides our actions and strategies. This commitment is reflected in our 75-point NPS, an indicator that positions us in the quality zone and confirms our customers' trust and satisfaction.\n\n **Diversity, Equity \\& Inclusion**\n\n\nHere, diversity and inclusion are not just words, but a genuine commitment. 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Sônia Barradas, 98 - Nova Brasília, Salvador - BA, 41350-383, Brazil","infoId":"6382304218137712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"NOC TECHNICAL ASSISTANT","content":"**Main activities:**\n\n✅Be the liaison between internal demands and NOC \n✅Responsible for preventive and corrective network monitoring.\n\n✅Ensure quick resolution of issues arising from Infrastructure\n\n✅Monitor network assets together with the team. Monitor and follow up internal network services (Telephony, Internet, chat). Monitor and follow up services and delivery quality (TV, Internet, Dedicated Link).\n\n✅Assist the internal N2 support department. Ensure quick resolution of issues.\n\n✅Follow up and assist external support in service orders. Take care of workplace cleanliness and equipment maintenance.\n\n✅Validate all installation steps through photos sent by field technicians. Perform logical activation and troubleshooting of CPEs (ONU/ONT/ROUTER). ✅Proactively monitor and schedule requests for customers with attenuated optical signal.\n\n**Requirements and Qualifications:**\n\n✅Knowledge and experience in telecommunications and computer networks\n\n✅Technical support experience. Proficiency in Office suite, Google tools, email\n\n✅Intermediate logical knowledge. Basic English\n\n✅Proficiency in Operating System (Windows)\n\n**Working Hours:** \n✅08:00 to 12:00 and 13:30 to 17:30. 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