Job Summary: NAVA is seeking Field Service professionals for on-site technical support, ensuring the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support 2. Ensuring the quality of IT services 3. Focus on customer satisfaction **Description** 100% on-site in Salvador/BA. NAVA has open opportunities for Field Service professionals who will provide on-site technical support, ensuring the quality of IT services and our customers' satisfaction. Available shifts and schedules: 5×2 schedule, 8 hours daily, from 08:00 to 17:00; 12×36 schedule, from 07:00 to 19:00. **Responsibilities and Duties** Daily activities: Responding to technical service calls on-site; Executing checklists, gathering information, and completing visit completion forms; Recording service calls in the ticketing system and performing troubleshooting until resolution; Monitoring and updating tickets with performed activities; Interfacing with other technical departments when necessary; Providing customer service according to established procedures and standards. **Requirements and Qualifications** Requirements: Completed high school education; Currently pursuing or holding a bachelor's degree in IT or Electrical Engineering (preferred); Knowledge of microcomputers; User support techniques.
João Silva
Indeed · HR
João Silva
Indeed · HR
