Junior Customer Support - Database

Description

**Connecting the world is what drives us — and connecting people, too!** **MK Solutions** is a tech company specializing in software development for ISPs. We are a **Great Place to Work (GPTW) for the 4th consecutive year**, and we rank among the **top 50 best companies to work for in Rio Grande do Sul!** **More than software, we deliver impact: empowering businesses, generating jobs, and ensuring incredible experiences for thousands of people.** If you adapt quickly, constantly seek innovation, and understand that every detail makes a difference for the customer, we want to meet you! #### **Your day-to-day at MK** * **Building, customizing, and generating reports for our clients**, aiming to meet specific business needs with quality and efficiency; * Developing database queries and adjustments to support customization requests and information analysis; * Promptly clarifying doubts and providing technical support to customers with agility, closeness, and resolution; * Collecting and analyzing customer-submitted requirements to identify optimal solutions within the system; * Collaborating across different departments to ensure aligned deliveries and an excellent customer experience; * Continuously studying the system, business rules, and platform updates to advance technically and better understand requirements. #### **What we’re looking for in this opportunity** * **Experience with reports, queries, or database customizations;** * Knowledge of PostgreSQL and MySQL databases; * Analytical, organized profile with strong problem-solving skills; * **Ongoing or completed degree in Technology.** #### **Work Location** **On-site work at our headquarters in Santa Cruz do Sul.** **Our benefits package** ------------------------------ Beneflex Flash (Visa) – R$ 37.00 per business day (including your vacation month) Transportation Allowance Unimed Health Plan (Hospital + Outpatient) ️ Gympass ️ MetLife Life Insurance Childcare Assistance Home Office Assistance ️ Local Partnerships (food, health, and leisure) Partnerships with educational institutions Flexible Dress Code Birthday Day Off ps.: none of our benefits involve payroll deductions #### **In our environment, you’ll find:** ️ Fully equipped kitchen for your comfort; * Coffee, chimarrão, teas, and fruits available; Recognition and gamification programs with rewards; Mental health and wellness initiatives; Climate surveys to listen and grow together; Workshops and learning paths for continuous development; Monthly birthday celebrations and team-building moments; Semiannual performance reviews for monitoring and growth. **MK Diversity & Inclusion** The MK team believes in and champions equal opportunity! Therefore, everyone is welcome here to grow and build together! Join MK!