Description
#### **About the position:**
* Responsible for coordinating the collection team and operational routines, ensuring achievement of targets, process quality, and portfolio performance under management.
#### **Key responsibilities:**
* Monitor and ensure the team meets its collection targets.
* Monitor operational indicators and propose improvement actions.
* Supervise implementation of collection strategies (judicial and extrajudicial).
* Support, develop, and guide the team on a daily basis.
* Support communication/resolution of pending issues with support areas: planning, legal, monitoring, and support.
* Ensure customer service quality and proper contact recordkeeping.
* Control and distribute the portfolio among analysts according to profile and productivity.
* Call monitoring via sampling.
* Report operational results and status to management.
#### **Mandatory requirements:**
* Completed undergraduate degree in Administration, Law, Accounting, or related fields.
* Minimum 2 years of experience coordinating collection teams or similar areas.
* Prior leadership experience in collection teams.
* Consistent track record in target-driven work, indicator-based management, and results-oriented governance.
* Intermediate Excel proficiency and experience with managerial spreadsheets.
#### **Desirable requirements (advantage):**
* Experience in banking, judicial, or large-portfolio collections.
* Postgraduate degree in Business Management, Finance, or Leadership.
#### **Benefits:**
* Transportation allowance;
* Pluxee Meal Benefit;
* Health insurance plan;
* Dental insurance plan;
* Welhub (formerly Gympass) or TotalPass – discounts at gyms;
* Pluxee Cuida and Well-being – psychological, nutritional, and other support services;
* Partnerships with SESC, Veneza Water Park, educational institutions, and leisure parks.
#### **Work schedule and hours:**
* Monday to Friday, from 8:00 AM to 6:00 PM.
Full-time
Onsite
Garanhuns,Pernambuco
