Job Summary: The IT Operations Manager ensures efficiency and quality in operational processes, aligning technological services with customer needs through supervision, coordination, and optimization. Key Highlights: 1. Leadership and management of IT technical teams 2. Focus on innovation and continuous optimization of IT processes 3. Negotiation skills and management of technological change Delivery The IT Operations Manager is responsible for ensuring the efficiency and quality of operational processes, guaranteeing delivery of technological services aligned with customer needs. Responsibilities include supervising IT operations, coordinating technical teams, optimizing processes, managing projects and infrastructure, maintaining relationships with customers and partners, monitoring performance indicators, and ensuring compliance with security and regulatory standards. The following competencies are required to perform this role: **Knowledge** **IT Infrastructure:** In-depth knowledge of servers, networks, storage, virtualization, and information security. Ability to manage the company’s technological infrastructure in an optimized manner. **Operating Systems and Software Management:** Familiarity with operating systems such as Windows, Linux, and others, as well as corporate software, including management tools and ERP systems. **IT Project Management:** Knowledge of project management methodologies such as Agile, Scrum, or ITIL, to manage implementation of new systems, updates, and improvements. **Cybersecurity and Data Protection:** Understanding of information security practices, such as firewalls, encryption, authentication, as well as compliance with data protection regulations (e.g., LGPD, GDPR). **Cloud Computing and Cloud-Based Solutions:** Experience with cloud platforms (AWS, Azure, Google Cloud), management of cloud services, and security of cloud-based solutions. **Databases and Data Storage:** Knowledge of relational (SQL) and non-relational databases, as well as best practices for data backup and recovery. **System Automation and Integration:** Knowledge of automation tools, system integration, and DevOps practices to improve operational efficiency. **Technical Support and Problem Resolution:** Ability to handle complex technical issues and ensure uninterrupted IT operations. **IT Compliance and Governance:** Understanding of IT governance frameworks such as COBIT, and alignment of IT with corporate compliance requirements. **Skills** **IT Team Management:** Ability to lead, motivate, and manage technical teams, ensuring efficient achievement of IT goals. **Data Analysis and Reporting:** Ability to analyze system performance data and generate meaningful reports for senior management regarding IT operational efficiency. **IT Budget Management:** Ability to plan, control, and optimize budgets related to infrastructure, software, and IT personnel. **Incident Management and Business Continuity:** Ability to handle IT crises and incidents, ensuring effective business continuity and disaster recovery plans. **Cross-Departmental Communication:** Ability to translate technical issues into terms understandable by other departments (and senior leadership), and to facilitate collaboration between IT and other company areas. **Negotiation Skills:** Ability to negotiate with technology vendors, platforms, and service providers to secure optimal conditions and solutions for the company. **Management of Technological Change:** Ability to implement new technologies in a controlled and coordinated manner, minimizing impact on the work environment. **Strategic Decision-Making:** Ability to make decisions based on cost-benefit analysis, prioritizing actions that maximize operational efficiency and security. **Process Development and Continuous Improvement:** Ability to continuously optimize IT processes, improving service quality and operational efficiency. **Attitudes** **Results Orientation:** Focus on achieving IT operational goals, ensuring all IT services operate efficiently and without interruption. **Proactivity:** Ability to anticipate problems and take preventive measures to avoid crises or system failures. **Strategic Vision:** Ability to align IT operations with the company’s long-term objectives, considering technological evolution and business needs. **Adaptability and Flexibility:** Openness to technological changes and ability to rapidly adapt IT operations to new market and corporate demands. **Innovation Focus:** Constant pursuit of innovative solutions to improve IT operations, increase efficiency, and reduce costs. **Quality Orientation:** Commitment to delivering high-quality IT services, ensuring solutions are effective, secure, and sustainable. **Ability to Work Under Pressure:** Efficient handling of high-pressure situations, such as critical incidents, ensuring system stability and security. **Empathy and Teamwork:** Collaborative approach and ability to work effectively within the IT team and across other company departments.