Senior Software Engineering

Description

Job Summary: Work on the evolution and maintenance of the IU Solution (ServiceNow) ecosystem, ensuring value delivery, quality, and governance for continuous process improvement. Key Highlights: 1. Develop and evolve components on the ServiceNow platform following best practices 2. Implement automations and system integrations using APIs 3. Lead process and product improvements by proposing scalable solutions Itaú is Brazil’s most valuable brand, ranked as the best company to work for by Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, ethnicities, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. Work on the evolution and maintenance of the **IU Solution (ServiceNow)** ecosystem, ensuring high-quality, stable, and governed value delivery. This role is strategic in driving continuous improvement of internal processes and enhancing digital solutions used across the entire bank. * **Develop and evolve components on the ServiceNow platform**, ensuring adherence to best practices and governance standards. * **Implement automations and system integrations**, using APIs and internal frameworks. * **Support analysis and resolution of complex incidents**, ensuring platform reliability and performance. * **Actively participate in agile ceremonies and continuous delivery**, collaborating with Product Owners and Chapter Leads. * **Lead process and product improvements**, proposing scalable solutions that reduce rework and increase efficiency. * **Ensure code versioning and traceability**, applying DevSecOps practices integrated with GitHub. * **Collaborate on application monitoring and observability**, using tools such as Datadog for proactive issue detection. * **ServiceNow Platform** (Flows, Catalog, Client Scripts, Integration – REST API) * **AWS Services** (Athena, Lambda, S3, etc., at basic-to-intermediate level) * **Languages:** JavaScript, Python, HTML, AngularJS * **Methodologies:** Agile, ITIL, governance best practices * **Tools:** GitHub, Datadog, Terraform for IaC **As an Ituber, you’ll enjoy\_** * Commuter Allowance * Meal Voucher (Restaurants) / Food Voucher (Supermarkets) * Health Plan (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Plan (Odontoprev **or** Interodonto) * Life Insurance * PLR – Profit and Results Sharing (subject to bank performance) * Private Pension * Exclusive discounts on our financial products * Extended Maternity and Paternity Leave * Daycare / Babysitter Assistance (for parents) * Study Incentives * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) \+ Additional benefits you may learn about during the process * Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ (opens in new window) (opens in new window)* We encourage applications from people with disabilities for all positions; therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber**