Job Summary: An IT professional focused on technical support for hardware, software, and ERP systems, performing diagnostics and assisting with IT management and performance indicators. Key Highlights: 1. Hardware and Software Technical Support (Level 1 and Level 2) 2. End-user support for the company's ERP system 3. IT management assistance and report preparation **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM **Experience Level:** Not Specified **Employment Type:** Permanent – CLT* Provide hardware and software technical support (Level 1 and Level 2). * Provide end-user support for the company's ERP system. * Perform diagnosis and resolution of issues related to computers, printers, uninterruptible power supplies (UPS), and local area networks. * Support IT management in tracking service requests and incident tickets. * Prepare and monitor reports and performance indicators (KPIs) for the department. **Requirements:** * Bachelor’s degree in Information Systems, Computer Science, Systems Analysis and Development, or Computer Engineering, or currently enrolled in one of these programs. * Intermediate knowledge of Excel. * Knowledge of Power BI (dashboard creation and maintenance). * Basic understanding of IT infrastructure (hardware, software, and networks). * Experience with ticketing tools (Service Desk). * Knowledge of SQL (basic queries and analysis). * Organizational skills and strong communication abilities. Work Location: Jardim Ouro Branco – Várzea Grande MT. vest **Benefits:** Food basket, Health insurance, On-site meals, Transportation allowance