Description
Job Summary:
An IT professional focused on Level 1 and Level 2 technical support, hardware/software troubleshooting, and supporting IT management and performance metrics.
Key Highlights:
1. Provide technical support for hardware and software (Level 1 and Level 2).
2. Support IT management in demand and incident tracking.
3. Develop and monitor departmental reports and metrics (KPIs).
**Description and Responsibilities:**
**Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM
**Experience Level:** Not Specified
**Employment Type:** Full-time – CLT* Provide technical support for hardware and software (Level 1 and Level 2).
* Provide user support for the company's ERP system.
* Diagnose and resolve issues with computers, printers, uninterruptible power supplies (UPS), and local networks.
* Support IT management in demand and incident tracking.
* Develop and monitor departmental reports and metrics (KPIs).
**Requirements:**
* Bachelor's degree in Information Systems, Computer Science, Systems Analysis and Development, or Computer Engineering (completed or in progress).
* Intermediate Excel skills.
* Power BI knowledge (dashboard creation and maintenance).
* Basic understanding of IT infrastructure (hardware, software, and networks).
* Experience with ticketing tools (Service Desk).
* SQL knowledge (basic queries and analysis).
* Organizational skills and strong communication ability.
Work Location: Jardim Ouro Branco - Várzea Grande MT. vest
**Benefits:**
Food basket, Health insurance, On-site meals, Transportation allowance