**JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** is a specialist in Collections Management, offering customized solutions to companies across the country! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for the development of each individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim to achieve **High-Level Results**, apply now for our open position for ***Customer Service Agent***—this is your place! **Responsibilities:** * Attend to customers via phone, chat, e-mail, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, support, or similar roles. Job type: Full-time, Permanent CLT Compensation: R$1\.836,48 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Work location: On-site